What should I do if my boiler stops working?

If your boiler stops working, start by checking the thermostat and timer settings, then look at the pressure gauge and top it up if needed. You can try resetting the boiler once, but if it keeps locking out, it’s best to stop and arrange a professional inspection. Check your gas and electricity supply, and in winter ensure the condensate pipe has not frozen.
If you smell gas, turn off the supply, open windows, and call the National Gas Emergency Service on 0800 111 999 immediately.

 

How often should a boiler be serviced?

Most manufacturers and safety bodies recommend a boiler service once a year. Annual servicing helps identify wear early, keeps the boiler running efficiently, and ensures safety controls are working correctly. Regular servicing can also help prevent unexpected breakdowns and may be required to maintain warranty cover.

 

Is it safe to use a boiler that keeps losing pressure or switching off?

No, repeated pressure loss or frequent shutdowns can indicate underlying issues such as leaks, faulty components, or internal system problems. Continuing to use a boiler in this condition can increase the risk of further damage or safety concerns. It’s best to turn the boiler off and have it checked by a qualified engineer.

 

How do I know whether my boiler needs repairing or replacing?

A boiler can often be repaired safely, especially if it is relatively modern and the fault is isolated. Replacement is usually considered when a boiler is very old, inefficient, or suffering frequent breakdowns where repair costs are becoming disproportionate. A professional assessment helps determine whether repair remains sensible or whether replacement would offer better long-term reliability.

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What types of boilers do you work on?

Boiler services typically cover combi, system, and conventional boilers, including gas-fired heating systems used in both residential and commercial properties. Engineers are trained to diagnose faults, carry out servicing, and advise on repairs or upgrades across a wide range of boiler makes and models.

 

Why is my boiler making unusual noises?

Noises such as banging, whistling, or gurgling can be caused by trapped air, pressure issues, limescale build-up, or circulation problems. While some noises are minor, others can indicate faults that should not be ignored. If unusual sounds persist, it’s advisable to arrange a boiler inspection to prevent further issues.

 

Can regular boiler servicing help reduce energy bills?

Yes. A well-maintained boiler operates more efficiently, which can help reduce energy waste and improve heating performance. Servicing ensures components are clean, settings are correct, and the system is running as efficiently as possible, which may help lower running costs over time.

 

Do you offer emergency boiler services?

Emergency boiler services are available for situations where heating or hot water has been lost or where a fault cannot safely be left unattended. Emergency support focuses on urgent fault diagnosis and restoring safe operation as quickly as possible. Availability can depend on location and timing, so it’s best to contact the team directly if urgent help is needed.