A planned servicing visit is the safest way to confirm your system is still recording properly, exporting usable footage, and maintaining stable coverage across key risk areas. Across Richmond upon Thames, facilities and security teams often only notice issues after footage is needed, which is why structured maintenance checks are so valuable. Finally, we review the configuration that often causes hidden problems. Time and date accuracy is checked because it affects evidence review and incident timelines. Recording schedules and motion settings are reviewed to reduce missed footage or unnecessary storage load. Where remote viewing is used, we verify secure access and user permissions so managers can view live and recorded footage reliably without weakening security controls. We start by confirming recording and playback behaviour, checking for gaps, dropouts and storage health warnings. This includes reviewing NVR/DVR performance, verifying retention settings, and confirming that playback is stable across recent time windows. If footage export is required for your organisation, we also confirm that evidence can be retrieved in a usable format rather than discovering an export issue during an incident. We work in a way that supports facilities teams, not disrupts them. Checks are planned to minimise disruption to operating hours, and any issues found are explained clearly, with practical options if parts or upgrades are needed. This maintenance structure helps reduce repeat callouts, avoids preventable downtime, and keeps your CCTV system predictable for day-to-day security oversight.